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Returns & Refunds

Under the Distance Selling Regulations if you buy online or by phone your consumer rights are detailed below:

Your right of cancellation

  1. You have the right to cancel the sale at any time up to the end of 14 days after you receive the goods.
  2. To exercise your right of cancellation you must submit a request in writing within the 14 days of receiving the good(s). Notification by telephone will not constitute a formal request.
  3. If you exercise you right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods back to us at your own expense. The goods and the original packaging must be returned to the address shown below. You must take care to package the goods and ensure they are not damaged in the meantime or whilst in transit.
  4. If you do not return the goods as required, we may charge you a sum of the cost of recovering the goods and postage.

Refunds can take between 7-10 days to process after receipt of the item. We will inspect all items on receipt for any visible damage. Returns require return authorization which can be requested via email to info@homestoredirect.com

Address: HomeStoreDirect c/o Rostrad, Harling Road, Sharston Industrial Area, Manchester M22 4UZ.

Please note: If there is any damage then do write the description of the damage on the freight bill prior to signing it if shipped via common freight carrier.

We are not responsible for service transit time. Transit times are provided by the carrier (Royal Mail or Courier), excludes weekends and holidays, and may vary according to the package origin and destination, particularly during peak periods.

EXCEPTIONS:
We will not issue refunds based solely on a longer than expected delivery date .We will do our best to ensure that each order is dispatched in the time listed. However, dispatch and handling can take longer in some instances. We will contact you if this is the case.

We do everything feasible to ensure that all of our products are packaged properly and safely to help avoid shipping damage. However, sometimes damage may occur in transit. We provide a 14 day money back guarantee. Please email us at info@homestoredirect.com for all returns.

All items are to be returned at your own expense within 14 days of delivery. Upon receipt of the returned item (subject to the above conditions) a full refund or exchange will be issued. It is recommended to use a courier service whereby the parcel can be tracked. Goods returned must still be sealed, unused, and be sent with all of the original packaging. If the item arrives back to us in a worse condition than arrived to the customer we will not issue a refund. You must contact us for authorisation prior to returning an item.

Change of Mind

You must notify us within 14 days of delivery of your intent to cancel. Goods returned due to change of mind must be unused, still sealed (where applicable) and be sent with all of their original packaging. You must contact us for authorisation prior to returning an item. A full refund will be issued but we reserve the right to reject a return if any of the above points are not adhered to. The buyer is responsable for return shipping costs and insurance and recommend to use a service whereby the parcel can be tracked as we will not be responsable if goods are lost in transit.

Faulty/Damaged Products

Please note upon taking control of the delivered item(s) and signing over from the courier you have accepted the goods are in perfect condition. If you think there might be a transit damage or fault with the product please check the item whilst the courier is with you otherwise we cannot accept a return. You must either rejected the delivery from the courier or sign clearly on the delivery note "damaged item" in order to verify a claim. Please note we cannot accept any liability for damaged goods if the above is not adhered to so we urge all customers to check goods before accepting. If you believe there is a manufacturing fault please contact us and supply photographic evidence in order for us to review the case. In the case of a damaged or faulty items you must provide photograhic evidence and your contact number to info@homestoredirect.com so our customer service team can review and contact you. We must be notified with 72 hours of your receipt of the item. If we find the item is not a manufacturing fault and/or the fault is due to customer misuse then no refund will be issued.