Due to Brexit trade rules and customs regulations, we are currently unable to send products to Northern Ireland (BT), Guernsey (GY), & Jersey (JE).
Orders to UK mainland are not affected.
- All orders placed on HomeStoreDirect.com come with free standard delivery to Mainland UK, Channel Island addresses (excluding the Scottish Highlands & Lowlands, the Isle of Man and the Isle of Wight).
- 24 hours dispatch (except weekends and bank holidays).
- UK Mainland delivery between 1-5 working days. For warehouse shipments outside UK Mainland, delivery will take between 4-8 days. Please refer to each individual product listing for more specific information.
- We also offer next day delivery services to customers in UK Mainland (additional costs may apply). This only applies to orders placed between Monday and Friday and before 1pm, with orders placed on weekends being dispatched on the following Monday (excluding Bank Holidays).
Once your order has been dispatched, you will be emailed your tracking information where you can track the status of your order. The courier may contact you regarding your order with the telephone number you provided at the time of ordering.
For large and heavy items the delivery courier requires a ‘pre-delivery notice’ which means you need to give a valid contact number on your order so the courier can contact you to arrange a specific delivery day. Please be aware that the delivery driver is only able to deliver goods to the kerbside of your property and is unable to take any items or assemble it for you.
We are only able to deliver orders to the address provided at the time of order. Once your order is complete it is not possible to change the address. If you do need the address to be changed please get in touch as soon as possible and we’ll try to get this done for you.
Deliveries to remote or rural postcodes may take an extra 1-2 days to arrive, this includes express delivery.
Returns & Refunds
Can I return Something if there is nothing wrong with it?
Yes, we are happy to offer a full refund within 30 days for unwanted items. Once we receive the returned item, we will refund via original payment method. We just ask that the following conditions are met:
- Please contact us as soon as possible to email@example.com
- Please return the goods to us within 30 days from when you received the order
- We will get back to you with instructions on how to return your goods as these may need to be returned direct to our supplier
- You send the product back to us in a re-saleable condition in the original packaging
- Please do not return ANY goods without prior authorisation as a refund will not be issued
Returning a damaged or faulty item
If you’ve had the item for 30 days or less
Please contact us via the contact form or email and we can help with troubleshooting, a replacement or refund.
If you’ve had the item for between 30 days and 6 months
We’ll assess what’s wrong and then we’ll usually:
- Help with troubleshooting / Advice
- Provide a replacement
- or offer a refund
Self assembly items
We cannot accept returns for flat pack items that have been assembled unless they are faulty.